SERVICE
Residential & Community Security in
Canada
Concierge, mobile patrol, and access-control programs for condominium towers, gated communities, and private estates.
In a residential setting the officer at the desk is functionally a member of the community. We train residential officers for the specific pressures of the setting — courteous visitor management, moving-day coordination, amenity oversight, and the discretion required to live in close quarters with hundreds of residents.
The condo lobby is where residents live — and the officer at the desk is functionally a member of the community. Contractor Watch Security trains residential officers for the specific pressures of the setting: courteous visitor management, moving-day coordination, amenity-space oversight, and the discretion required to live in close quarters with hundreds of residents.
We support single-tower condominiums, multi-tower developments, gated communities, and private estates with static-post and mobile-patrol programs and transparent monthly reporting to the property manager or condominium board.
HOW WE DELIVER
Our Methodology
01
Board-Aligned Post Orders
Post orders reflect what your board and residents actually want — from parcel handling to visitor rules.
03
Amenity-Space Oversight
Pool decks, gyms and party rooms are monitored per your specific policies.
05
Monthly Board Report
A written monthly report is delivered to the board or property manager.
02
Resident-First Communication
Officers are hired and trained specifically for calm, courteous resident-facing communication.
04
Move-In / Move-Out Handling
Officers coordinate elevator bookings, dolly custody and building-protection standards.
What's Included
- Condominium concierge and lobby posts
- After-hours residential mobile patrol
- Visitor management and access control
- Amenity space monitoring
- Board and property-manager reporting
- Resident-friendly officer training
WHO WE SERVE
Industries & Sectors
- Single-tower and multi-tower condominiums
- Rental apartment buildings and REIT portfolios
- Purpose-built student housing
- Gated communities and enclave developments
- Private estates and family compounds
- Seniors' independent living communities
WHAT YOU RECEIVE
Deliverables in Every Contract
- Trained residential concierge officers
- Monthly report to board / property manager
- Amenity-space oversight
- Parcel and visitor logs
- 24/7 dispatch backup
STANDARDS & COMPLIANCE
Credentials & Compliance
- PSISA / provincial licence
- AODA accessible customer service
- Condominium Act awareness (Ontario) / provincial equivalent
- $2M CGL and additional-insured endorsements
Frequently Asked Questions
Do you replace our current concierge?
Sometimes. Some clients keep concierge separate from security; others prefer a blended concierge-security role. We can staff either model.
Can we interview officers before assignment?
Yes — this is standard practice for condominium boards and property managers.
Do you support building-transition periods?
Yes. Turnover from developer to condo corporation is a common time to bring us in.
Can you handle parcel intake for residents?
Yes. Parcel-handling SOPs are standard and can be tailored to your building.
RELATED SERVICES
Explore More of What We Do
Mobile Patrol Services
GPS-verified marked-vehicle patrols on your schedule.
Alarm Response & Key-Holding
Rapid, verified response to intrusion, fire, and panic alarms
Indoor Guarding & Concierge
Static uniformed officers for lobbies, offices, and public spaces.