SERVICE
Professional Alarm Response Across
Canadian Cities
Licensed officers respond to intrusion, fire, and duress alarms — 20-minute target response inside primary service areas.
Alarm response is the moment your investment in cameras, sensors and monitoring is either validated or wasted. Contractor Watch Security keeps licensed, uniformed officers on call around the clock to physically verify every activation, secure the premises, and produce the documentation your insurer and monitoring company require — so a false alarm never becomes an unattended incident.
When your alarm triggers, seconds count. Contractor Watch Security provides licensed, uniformed officers ready to respond to intrusion, fire, panic, and duress alarms across our Canadian service areas — 24 hours a day, 7 days a week.
Every response includes a full perimeter check, entry-point verification, interior sweep (where authorised), documented incident report, and secure lock-up. If police, fire, or EMS involvement is required, our dispatch coordinates directly with first responders and stays on scene until the site is fully secured.
Combined with our key-holding program, alarm response gives your business, municipal facility, or community centre the after-hours resilience you need — without the cost of a permanent overnight guard.
HOW WE DELIVER
Our Methodology
01
Monitoring-Station Handoff
Your ULC-listed monitoring station dispatches us via API or phone the instant an alarm activates.
03
Verified Physical Response
The officer completes a full external perimeter check and, with authorisation, an internal sweep.
05
Written Incident Report
A signed, photo-supported incident report is delivered to you and your monitoring station within 24 hours.
02
Officer En Route in Under 5 Minutes
The closest on-shift officer accepts the dispatch and departs immediately, tracked by GPS.
04
First-Responder Coordination
If a legitimate incident is detected, dispatch calls police / fire / EMS and the officer stays on scene until they arrive.
What's Included
- 20-minute target response in primary service areas
- Verified physical response by licensed officers
- Key-holding and premises lock-up
- Coordination with police, fire, and EMS
- Detailed incident and root-cause reports
- Insurance-compliant chain-of-custody procedures
WHO WE SERVE
Industries & Sectors
- Retail stores and shopping plazas
- Offices, professional practices and clinics
- Auto and equipment dealerships
- Warehouses and distribution centres
- Places of worship, community centres, schools
- Municipal and Indigenous government buildings
WHAT YOU RECEIVE
Deliverables in Every Contract
- 24/7/365 monitored dispatch line
- Target 20-minute physical response (primary service areas)
- Written incident report within 24 hours
- Secure key custody and chain-of-custody log
- Police / fire / EMS escalation on your behalf
STANDARDS & COMPLIANCE
Credentials & Compliance
- Licensed officers under PSISA (ON) and provincial equivalents
- ULC-listed monitoring-station partnerships
- Insured to $2M CGL
- SOC-2-aligned key-holding procedures
Frequently Asked Questions
How fast will an officer arrive?
Inside our primary service areas we target arrival within 20 minutes of dispatch. In secondary areas we target 45 minutes; remote areas are quoted individually.
Do I have to change monitoring companies to use you?
No. We work with any ULC-listed alarm monitoring provider. We simply need to be added to your call list.
What happens if my alarm is a false alarm?
You still receive a full inspection report confirming the site was secured. Repeat false alarms trigger a complimentary technician-referral review.
Do you provide key-holding as a standalone service?
Yes. Even without alarm-response coverage we can maintain sealed key custody for scheduled or emergency use.
Are there municipal false-alarm fines we can avoid?
Yes. Because our officers verify before dispatching police, we help you avoid municipal false-alarm penalties in cities that levy them.
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